Posted by friedaprice on Saturday, July 2, 2011 / Labels: whirlpool duet
(More customer reviews)My wife and I bought a brand new Whirlpool Duet Steam washer and dryer set. We loved it for a little over a year. Then the main bearing and the pressure sensor on the washer went out. The cost to repair would have been over $1200. We didn't pay that much for the washer. I called customer service and they told me that they would not do ANYTHING after the one year warranty period expired - "NO EXCEPTIONS!!" I found it difficult to believe that a company as established as Whirlpool would have such a policy. I talked to supervisor and pressed him on the issue. The answer remained - NO EXCEPTIONS. If anything breaks after one year, it is your responsibility. I understand normal wear and tear, but I expect the main bearing on the washer to last several years. I am still stunned that a customer service supervisor would actually tell me that after one year (even a year and a day - as I asked him) they will do NOTHING. Whirlpool does not care about anything after one year. The service man that came and looked at the unit says this happens with Whirlpool often. He said LG and Samsung have better bearings and will last longer. I am still a huge fan of the front load washers and I will be shopping for a new one, but it won't be Whirlpool - never again.
Click Here to see more reviews about: Whirlpool : WFW9550WL 4.4 cu. ft. Front Load Steam Washer - Silver
Delivering Style and Innovation to the Homes of Today... and Tomorrow! Enhance every home you build with stylish, innovative appliances that home buyers demand. Home buyers expect appliances that meet the needs of their everyday lives, are easy to use and reflect the style of their individual tastes. But, to provide appliances you will truly appreciate and will use for years to come, requires a higher level of commitment. Their commitment to quality, craftsmanship and style challenges them to design products that lead the industry in innovation and design. This washer can be placed beneath the matching dryer to conserve every inch of floor space. Inside, the 4.4 Cu. Ft. provides plenty of room for your laundry. A CEE Tier III saves up to 70% water and energy and may qualify this washer for utility rebates. Twelve cycles provide you with lots of options when cleaning your clothes.