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(More customer reviews)This is Samsung's new line of high-end front-loading laundry machine. Other than the new Electrolux EWFLS70JIW 27 5.1 cu. Ft. Front-Load Washer - Island White, it has the largest capacity among consumer-oriented washers. Yet, its external dimension is similar to other front-loaders, thus fitting easily into standard laundry room space.
I bought this model to replace a 7-year-old Whirlpool : WFW9400SZ 27 Front Load Washer with 4.0 cu. ft. Capacity White/Sapphire Blue, which went kaput when the plastic ring holding the front side of the steel drum in place decayed away under normal usage. Understandably, I chose not to go with Whirlpool again, since many of the Duet's plastic parts have not lasted the 10-15 years I expected from a major appliance. I am not sure how well this Samsung will compare, but I feel it is worth a try even at a relatively high price because Consumer Reports likes this model.
Functionally, it is almost identical to the Duet. The major exceptions are:
1. A substantially larger capacity;
2. The ability to sense the load and adjust water usage automatically;
3. The availability of steam wash.
The first two features are very nice. The last one is questionable, as I consider high temperature a killer to most fabric, but steam seems the new trend in washers.
I bought it from BestBuy. The installers rushed through the job and failed to apply Teflon tape when connecting the hose, leading to a leak that ruined the wall, the hard-wood floor and the basement ceiling tiles. I should have supervised the installation personally. Nowadays, it is unwise to assume professionalism in people one does not know well.
The follow-up with BestBuy's customer service has been hellish. The corporate consumer relation people are nice and polite, but every time they try to hand me off to the local installation department I get a total disconnect, literally, as in being hanged up on. So, after more than a dozen phone calls and several hours on the phone, resolution is still in the air.
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Welcome to SAMSUNG. For over 70 years, SAMSUNG has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. Their flagship company, SAMSUNG Electronics, leads the global market in high-tech electronics manufacturing and digital media. Through innovative, reliable products and services; talented people; a responsible approach to business and global citizenship; and collaboration with their partners and customers, SAMSUNG is taking the world in imaginative new directions. The Samsung Philosophy. At SAMSUNG, they follow a simple business philosophy: to devote their talent and technology to creating superior products and services that contribute to a better global society. Every day, their people bring this philosophy to life. Their leaders search for the brightest talent from around the world, and give them the resources they need to be the best at what they do. The result is that all of their products - from memory chips that help businesses store vital knowledge to mobile phones that connect people across continents - have the power to enrich lives. And that's what making a better global society is all about. Their Vision. Their Mission. SAMSUNG is guided by a singular vision: to lead the digital convergence movement. They believe that through technology innovation today, they will find the solutions they need to address the challenges of tomorrow. From technology, comes opportunity - for businesses to grow, for citizens in emerging markets to prosper by tapping into the digital economy, and for people to invent new possibilities. It's their aim to develop innovative technologies and efficient processes that create new markets, enrich people's lives and continue to make Samsung a trusted market leader. Everyt...
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