Posted by friedaprice on Thursday, February 16, 2012 / Labels: front load washers beware
(More customer reviews)My wife and I bought a brand new Whirlpool washer and dryer set. We loved it for a little over a year. Then the main bearing and the pressure sensor on the washer went out. The cost to repair would have been over $1200. We didn't pay that much for the washer. I called customer service and they told me that they would not do ANYTHING after the one year warranty period expired - "NO EXCEPTIONS!!" I found it difficult to believe that a company as established as Whirlpool would have such a policy. I talked to supervisor and pressed him on the issue. The answer remained - NO EXCEPTIONS. If anything breaks after one year, it is your responsibility. I understand normal wear and tear, but I expect the main bearing on the washer to last several years. I am still stunned that a customer service supervisor would actually tell me that after one year (even a year and a day - as I asked him) they will do NOTHING. Whirlpool does not care about anything after one year. The service man that came and looked at the unit says this happens with Whirlpool often. He said LG and Samsung have better bearings and will last longer. I am still a huge fan of the front load washers and I will be shopping for a new one, but it won't be Whirlpool - never again.
Click Here to see more reviews about: Whirlpool Duet Steam WFW9750WW 27 Front Load Washer 4.5 cu. ft. Capacity - White
ENERGY STAR Qualified
Meets government standards to help conserve natural resources and save money on utility bills.
CEE Tier III Qualified
Based on the Consortium for Energy Efficiency qualified product listings - with Tier III being the most efficient.
This model features advanced water & energy savings and may qualify for rebates from local utility companies.
4.5 cu. ft. Stainless Steel Wash Basket
1,400 RPM Maximum Spin Speed
Direct Inject Wash System
Penetrates stains and pretreats soils with a concentrated burst of detergent virtually eliminating the need to pretreat.
The wash cycle begins only after the entire load has been treated.
Smooth Spin Technology
Shock absorbers, springs and electronic controls help redistribute the load automatically and minimize movement of the wash drum during the spin cycle.
The result is less noise and vibration for laundry without disruption.
Quiet Wash Plus Noise R